FAQ
Ordering
How do I place an order on Deslize website?
To place an order on our website, simply browse through our products and add your desired items to your cart. Once you're ready to checkout, fill in your shipping and payment information and click the "Place Order" button. You'll receive an email confirmation once your order has been placed.
Can I make changes to my order after it has been placed?
We understand that you may need to make changes to your order after it has been placed. However, please note that we begin processing orders immediately after they are placed. If you need to make any changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.
Can I cancel my order and get a refund?
Yes, you may cancel your order and receive a refund as long as it hasn't shipped yet. If your order has already shipped, you'll need to wait until you receive it and then initiate a return. Please refer to our return policy for more information.
How will I know when my order has shipped?
Once your order has shipped, you'll receive a shipping confirmation email that includes your tracking number. You can use this number to track your package on the carrier's website.
How can I track my order once it has shipped?
You can track your order using the tracking number provided in your shipping confirmation email. Simply go to the carrier's website and enter your tracking number to get the latest information on your shipment.
What do I do if I never received my order?
If you never received your order, please contact us as soon as possible. We'll investigate the issue and take the necessary steps to ensure that you receive your order or issue a refund if necessary.
Payment
What forms of payment do you accept?
We accept all major credit cards, as well as PayPal and other payment methods. You can select your preferred payment method at checkout.
Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We use the latest encryption and security technologies to protect your personal and payment information.
Will I be charged sales tax on my order?
Sales tax is only charged for orders shipped to certain states. The amount of sales tax charged will be calculated at checkout based on your shipping address.
Do you offer any discounts or coupons?
Yes, we occasionally offer discounts and coupons to our customers. To stay up-to-date on our latest promotions, sign up for our email newsletter and follow us on social media.
Shipping
How much does shipping cost?
Shipping costs vary depending on your shipping address and the weight of your order. You can see the shipping cost at checkout before you place your order.
How long will it take to receive my order?
Delivery times vary depending on your shipping address and the shipping method you select at checkout. We typically process and ship orders within 1-2 business days, and delivery can take anywhere from 2-7 business days.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please note that international shipping rates and delivery times may vary depending on your shipping address.
What do I do if my order arrives damaged?
f your order arrives damaged, please contact us as soon as possible. We'll investigate the issue and take the necessary steps to ensure that you receive a replacement or issue a refund if necessary.
Returns & Exchanges
Our return Policy
If you are not happy with the products your ordered, we will be happy to accept a return for a full refund. You have 30 days to contact us to launch the return process.
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries. Check out their website.
Note that we will refuse any damaged, worn, spoiled products. Once the return has been processed by our warehouse, we will refund you (within few days). If you have any issue with the refund, contact us at contact@deslize.com